Refund policy

RETURN & REFUND POLICY

At IMPOSÉ, we want you to be fully satisfied with your purchase.

Returns
You may request a return within 7 days of receiving your order.

To be eligible for a return, items must be:
- unworn, unused, and unwashed
- in their original condition
- with all original tags attached
- in the original packaging, where possible

Non-returnable items
The following items cannot be returned:
- gift cards
- sale items marked as final sale
- personalized or custom-made items
- underwear / intimate garments (if applicable) for hygiene reasons

How to request a return
To request a return, please contact us at support@imposeclo.com with:
- your full name
- order number
- reason for return

If your return is accepted, we will provide you with return instructions.

Return shipping
Customers are responsible for return shipping costs unless:
- the item arrived damaged
- the wrong item was sent
- the item has a manufacturing defect

Damaged or incorrect items
Please inspect your order upon arrival. If your item is damaged, defective, or incorrect, contact us within 48 hours of delivery at support@imposeclo.com and include clear photos.

Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, the refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may need additional time to process the refund.

Exchanges
We only replace items if they are defective, damaged, or if you received the wrong item. If you would like a different size, please contact us at support@imposeclo.com

Late or missing refunds
If you have not received your refund yet, please first check your bank account and contact your payment provider. If you still need help, contact us at support@imposeclo.com

Contact
For any return or refund questions, contact:
IMPOSÉ
Email: support@imposeclo.com